Universal Magnetic Car Phone Holder

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

• If you did not receive the product within the guaranteed time - usually 45 days (not including 2-5 days of processing time), you can request a refund or a reshipment.
• If you received the wrong item you can request a refund or a reshipment.
• If you do not want the product(s) you’ve received you may request a refund, but you must return the item(s) at your own expense. And the item(s) must not be used or tampered with in anyway, and must be in its original condition.

We DO NOT issue the refund if:

• Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address).
• Your order did not arrive due to exceptional circumstances outside our control SuperbGoods (i.e. not cleared by customs, delayed by a natural disaster).
• The items returned were not in its original condition, or something has been missing or tampered with.
• Other exceptional circumstances outside the control of https://superbgoods.shop

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.